| How to book a course
- online or in person |
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As
a fully bonded and licenced tour operator, our booking
process is online, secured, and all monies are held
in trust until you return home after your holiday.
It's worth checking which other operators offer
this! If you'd prefer to book in person, book in to
visit us at our Windermere office in the Lake District,
and we'll talk you through your plans and you can
even book on the spot to receive your trip dossier
immediately.
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| Check
your prefered date on the live availability
page,
so you can see scheduled course spaces***
live |
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you book online, please read our terms
and conditions,
as we only take bookings that accept
them |
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send immediate e-documentation straight
away, with invoice, course specific
kit lists, and information booklet |
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Guaranteed
All our scheduled non minumum numbers**
courses are guaranteed to run as soon
as you book*, so you are sure the trip
will run. |
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Deposit
A £250 deposit is paid upon booking,
with the balance not owed until 56 days
before the trip. If < £250,
balance is paid on booking. |
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Security
For details of our tour operator bonding
and financial protection, as well as
internet security, and privacy, please click
here. |
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Booked!
Well, that was easy. We check your booking
form, and contact you to see if you
have any queries or need any further
trip advice. |
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Note*:
spaces on courses without minimum numbers are guaranteed
from the moment of booking, subject to this being
over 8 weeks (56 days) before a trip departure.
If you are looking to book a trip within this timescale,
please contact us first to confirm availability,
before completing a booking form.
Minimum
numbers**:
if booking within 8 weeks the numbers of availability
showing may not just be a function of the remaining
spaces on your chosen trip, based on guiding ratios
at a maximum, but of available spaces due to logistical
factors such as shared accommodation with other
courses. On any trip where there are minimum numbers,
should the minimum number required not be achieved,
we will offer you one or more of the following choices;
a) pay a supplement, b) transfer to an alternative
date that is guaranteed, c) adapted itinerary to
match the budget paid such as reduction of the inclusions
such as the number of days guiding or accommodation
included, d) refund. In this exceptionally rare
occurance, this offer and decision is made 14 days
before a trip. Note that until minimum advertised
numbers are achieved, the only confirmation you
will receive is that you have booked your trip,
not that it is guaranteed to go ahead, and any travel
or associated arrangements should be transferable
or refundable.
Live
spaces ***:
within 8 weeks do not believe the live spaces as
representative of numbers on a course, as on this
last minute timescale we have to adapt to close
spaces to avoid unecessary costs. It is imperative
that you contact us before booking when considering
a trip less than 8 weeks away. |
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| Final checks before you book... |
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Ensure that you meet the pre-requisite requiements for the trip. If you don't, you will fail, or be removed from the trip. If you are in any doubt about this, please e-mail us for advice, so you have it in writing. |
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We don't accept anyone on our trips who is raising money for charity. It ruins the group dynamic, puts the individual under too much pressure, and has a negative impact on mountain safety. Anyone discovered raising money for charity, on our trips, will be removed at that point and will be inelligible for any refund. |
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| Booked?
Check your inbox... |
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Once
you've submitted your form online, and paid
via the secure payment link, you will receive two e-mails;
i) Payment receipt for the balance or £250
deposit, whichever is the lesser amount.
ii) E-confirmation from Icicle, with PDF attachments
including dossier, kit lists, shop discount
voucher etc. |
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E-mail and the e-confirmation PDF attachments
are our key method of contact. Please check your Junk / Spam folders if you haven't
e-confirmation within 30 minutes of submitting a booking form online. |
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We
cannot in any way be held liable for payment
chasers or other communication problems caused
by your personal settings for junk, spam or
firewalls, or your inability to open PDF attachments. |
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Before
you depart
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Immediately
after booking, you should obtain suitable activities
insurance, with full cancellation
cover |
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E-mail us a PDF of your insurance policy certificate, as soon as you've got it, so we have a copy on file |
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Investigate
the travel options to the course meeting point.
For courses in the Alps, visit the travel
page |
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Ensure
that all passports (& any visas necessary),
and other documentation is in order before
departure |
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| Online 2023 bookings... |
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We have recently updated our booking system, to a new process;
 Complete online booking form > link
You will receive e-dossiers & kit lists
We will manually verify your form
You'll be sent an online payment link
Pay your deposit securely online
At this stage you are confirmed! |
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| We've upgraded our secure online payments system. From April 2022, all course payments will be handled by Sings, directly into our TTA tour operator trust account, secured until after your trip & your return home. |
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| Fully bonded tour operator |
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| Never before has travel protection been more important. We are fully bonded. Click the logos below for information. |
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| Require a travel visa? |
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As a UK company, we include the cost of supplying a visa invitation letter for all guests on trips where all foreign nationals require a visa, such as Mount Elbrus in the Russian Caucasus.
For all other trips where UK nationals do not need a travel visa, such as to the European Alps, if your nationality does require a visa to those countries, the following charges apply;
i) Person named as the lead / sole traveller on the booking form, and any participating family members living at the same address - a sole / joint visa invitation letter is provided for free.
ii) For all extra participants on a trip, other than the named lead address (sole or family), each extra participant referred to on the booking form is charged a £10 administration fee for their separate visa invitation letter(s), which is added to your invoice to pay securely online.
iii) A further £10 is added for any visa letter ammendment due to erroneous information being supplied. |
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| Any
further questions? |
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A
key part of choosing a company is being able to
come and talk about your plans with an experienced
course advisor face to face. In an increasingly
virtual world, we know our clients value speaking
to real people, getting open and honest advice.
The vast majority of our clients are British, and
our office and outdoor store is based in Windermere
in the English Lake District.
 
Get
in contact to arrange a meeting, and come in for
a coffee to discuss your course in person with a trip
advisor. |
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