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Icicle
fully complies with the EU Package Travel Directive
and UK & EU laws
We are one of
a small handfull of operators offering guided mountain
holidays, who are actually fully bonded and in total
compliance with the DBIS regulations for travel
and tourism holidays. Others may offer similar products,
but is your hard earned money actually safe with
them? We openly invite you to verify our travel
bonding, and ask that you investigate the same with
any other operator that you are planning to book
a trip with. Whether you are booking a mountain
trip with an individual guide, or a tour operator,
if booking a package you should ask the following;
 1)
Ask to be provided with evidence of how your money is secured to refund
you in case of company failure.
2)
Details of how they follow the Package Travel, Package
Holidays and Package Tours Regulations 1992.
3) If
flights are included in the package, you are legally
entitled to request an ATOL certificate.
If
any of the above are not provided, then you are
dealing with an illegal operator under EU and UK
law. Read down the page for details of what the
regulations and laws state, and how we at Icicle
are fully compliant with both. |
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Please
click on either of the screen prints to the
left, to open the proof of our full bonding
in new window. You can also contact the TTA
or CCA by phone too. |
TTA membership / licence number U3307 |
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Civil Aviation Authority ATOL licence T7228 |
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EC
Package Travel Directive (PTD) & UK Package
Travel Regulations (PTR)
The
EC introduced the PTD in 1990, and revised it
in 2009. The UK implimented the directive into
law in 1992, and this applies to all UK registered
companies providing a holiday package. The key
aspects that the PTD and PTR provide the client
with protection in three main areas; 1) the provision
of correct information, 2) a legal regime for
contracts and liabilty of the package, 3) financial
protection and client repatriation in event of
a company failure.
The European Commission revised the PTD in 2009
to ensure that there is the same level of protection
for all those who buy package holidays right across
Europe. The EC intends to iron out the current
differences between all of the European member
states, to offer harmonised and uniform protection.
The PTD is expected to be revised further in 2014
to follow the EU prnciple of maximum harmonisation,
with the important legal effect that the government
of any EU member state will be unable to legislate
beyond the level stated by the PTD.
UK registered companies who offer holiday packages,
must follow the PTD and PTR which are implimented
by the Department for Business, Innovation &
Skills. Packages are defined as a holiday of at
least 24 hours or involving any overnight accommodation.
They must consist of a combination of at least
two components: accommodation, transport, tourist
services (e.g. actvities guiding), or a holiday
being sold at an inclusive price.
To
follow the law, any tour operator providing package
holidays must protect the clients monies until
they return home. For most flight-based package
holidays, the security for the protection of customer
money is provided by the Air Transport Organisers’
Licensing scheme managed by the Civil Aviation
Authority. |
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ATOL
- 'If it hasn’t got an ATOL, don’t
book it at all'
The air holidays on
this website are ATOL Protected by the Civil
Aviation Authority. Our ATOL number is T7228.
This
ensures that in event of our failure your
money will be protected; if you are on a holiday
at the time, arrangements will be made for
you to complete your holiday and return home.
The flights we provide are supplied by other
ATOL holders and are protected by their bonds.
For futher information, visit the website
www.atol.org.uk/ATOLCertificate,
or click on the logos to the right. |
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Many
of the flights and flight-inclusive holidays
on this website are financially protected
by the ATOL scheme. But
ATOL protection does not apply to all holiday
and travel services listed on this website.
Please ask us to confirm what protection may
apply to your booking. If you do not receive
an ATOL Certificate then the booking will
not be ATOL protected. If you do receive an
ATOL Certificate but all the parts of your
trip are not listed on it, those parts will
not be ATOL protected. Please see our booking
conditions for information, or for more information
about
financial protection and the ATOL Certificate
go to: www.atol.org.uk/ATOLCertificate |
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Travel
Trust Association
Your booking is further protected through our bonding with the Travel
Trust Association (membership U3307). This
bonding fully complies with the 1992 Package
Travel Regulations, and guidelines proposed
by the Department of Trade and Industry to
protect clients on package holidays. If
you would like to see the details of our Travel
Trust Association membership and bonding,
you can find these
on their website at www.traveltrust.co.uk,
or click on the logo to the right. |
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| Online
booking security |
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online system is protected by SSL encryption,
so you can input card details and pay safely
over the internet. We are also registered
with the ICO for Data Protection. Our online
payments system is with RBS, who have verified
the security of our system with their independant
tests. When
you book online, you will see a padlock displayed
in the bottom or top navigation bars of Internet
Explorer, as shown in the image on the right. |
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Icicle logo
is the registered trademark ® of Icicle
Mountaineering|UK company 413 6635. VAT 770
137 933 |
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